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FAQs

 
  1. How do I order?

  2. Is shopping online at Indian Fashion Mantra Secure?

  3. What credit cards do you accept?

  4. Can payment be made by check(cheque) or money order/ pay order?

  5. How do I change or cancel my order?

  6. What other payment options do I have, other than Credit Card?

  7. How much does shipping cost?

  8. How long will it take for my order to arrive?

  9. How will I know when my order ships?

  10. Can I ship to a different address besides my own? Can you deliver it to my friend’s or colleagues address?

  11. How will my order be shipped & delivered?

  12. Are the product images actual in appearance & size?

  13. Does Indian Fashion Mantra ship internationally?

  14. Can I gift wrap my purchases?

  15. Do you still have any doubts or questions?

  16. What are browser “cookies”?

 

   
Qus 1: How do I order?
Ans 1:  It actually very simple. It is just a question of getting familiar with it; with the first time transaction!
   
Qus 2: Is shopping online at Indian Fashion Mantra Secure?
Ans 2:

Of course! We are aware that security is a key concern for all parties when transacting on line. Indian Fashion Mantra uses CC Avenue as its Payment gateway & we assure you that you will have no worries shopping on line with us. It is Hacker Safe & Verisign secured. You can see the credentials of  CC Avenue on its website or refer to our security policy for more details.

   
Qus 3: What credit cards do you accept?
Ans 3:

We accept Visa, MasterCard, Diners Club International JCB Citibank, E-cards, American Express, Visa etc.
Refer to our Payment Policy and Security Policy for more details.

   
Qus 4:

Can payment be made by check(cheque) or money order/ pay order/wire transfer?

Ans 4:

Surely. Please refer to our Payment Policy for more details.

 

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Qus 5: How do I change or cancel my order?
Ans 5:

 We can honour requests to change or cancel an order if you email your request to do so provided your goods are not dispatched. Please specify your name and order number in the email.

   
Qus 6: What other payment options do I have, other than Credit Card?
Ans 6:

There are other payment options available to you like Wire Transfer,(outside India) and Cheques /pay order ( within India).
Please refer to our Payment Policy link for more details.

   
Qus 7: How much does shipping cost?
Ans 7:

Within India, we deliver free of cost.
Outside India, we charge a flat shipping rate of INR 900. The courier charges vary from country to country and weight of the parcel; thus we charge a flat rate of INR 900 to our customers; over and above the cost will be borne by us. “ Since there is a minimum courier charge, it is advised that you add more items in your shopping cart to maximize the benefit.”

   
Qus 8: How long will it take for my order to arrive?
Ans 8:

We dispatch the product within 72 hours after realization of payment.
Please allow 7 to 10 days for orders within India and 10 to 15 days for orders outside India.

   
Qus 9: How will I know when my order ships?
Ans 9: You will be notified by e-mail.
 

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Qus 10: Can I ship to a different address besides my own? Can you deliver it to my friend’s or colleagues address?
Ans 10:

Absolutely, but do not forget to specify the correct billing address and shipping addresses. Its ideal if you want to sent the parcel as a gift to a your friend !! The billing address should be your own and the shipping address should be the address where the parcel is to be delivered.

   
Qus 11: How will my order be shipped & delivered?
Ans 11:

AAll items are delivered at your doorstep. However please be aware that some countries may have laws which preclude certain products from being imported. Indian Fashion Mantra cannot take responsibility for delivery of orders due to local import regulations in other countries. We advice you to check your local regulations. Your order may be subject to import duties and taxes, which are charged once your package reaches your country. If you do incur these additional charges, you might be presented with an invoice which you are responsible for.

   
Qus 12: Are the product images actual in appearance & size?
Ans 12:

The images displayed are actual photographs of products. However please make allowance for slight variation in shades & colours. Colors produced in certain light may not show up in actual ones. The image maybe enlarged or reduced for display; but-we can provide length & width of the product for your convenience.

   
Qus 13: Does Indian Fashion Mantra ship internationally?
Ans 13: We ship to mostly all destinations worldwide.
   
Qus 14: Can I gift wrap my purchases?
Ans 14:

Most items will arrive in plastic boxes properly protected and packed. On special request and occasion we do gift-wrap it for you and it will be Free of cost ! this is very convenient for you in case you want to send a gift to a friend !

 

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Qus 15: Do you still have any doubts or questions?
Ans 15:

If you didn’t find the answer you were looking for, you can contact us. Our team will be happy to help you; so you can enjoy the convenience of shoping at Indian Fashion Mantra!.

   
Qus 16: What are “browsercookies”?
Ans 16:

A cookie is a data element that our web site sends to your browser. It is stored on your computer and enables you to access & store items in your shopping cart. If cookies are not enabled you will not be able to order properly online from.

Here are the steps on how to check and change your settings to “turn cookies on” or to “accept cookies”.

What type of browser are you using?

To determine the version of Internet Explorer on your computer: Click Help from the menu at the top of the screen Click About(a screen should display giving you the version) To determine the version of Netscape on your computer,
Click Help from the menu at the top of the screen,
Click About Communicator (a screen should display giving you the version).

What type of computer are you using?

Windows Macintosh
If your computer is running Windows: Microsoft Internet Explorer 4.x Click View, and then click Internet Options. Select the Advanced tab. Scroll to the security section under Cookies, click Always accept cookies. Click OK

Note: With Version 3 browsers your only option is to ‘Warn before accepting cookies.

You are unable to disable acceptance Microsoft Internet Explorer 5.x
Click Tools, and then click Internet Options. Select the Security tab.
Click on the Custom Level button Scroll down to the Cookies field select enable for both entries.
Click OK
Click OK again

Microsoft Internet Explore 6.x
Click Tools, and then click Internet Options Select the Privacy tab click on Advanced Locate the options for Cookies Set the Allow cookies that are stored on your compute option to enable.
Click on Override Automatic Cookie Handling Select Enable cookies.
Click on Always allow session cookies
Click OK

Netscape Navigator 4.x
Click on Edit, and then click Preferences
Click on the Advance
In the Cookies section, select Accept all cookies
Click OK Netscape Navigator 6.x users
On the Edit menu, select Preferences
Click on the + sign next to Privacy and Security
Click on Cookies Select Enable cookies for the origination website only or select enable all cookies.

Netscape Navigator 7.x users
Go to Edit menu
Choose Preferences
Select advance category
Choose Scripts & plugins
Enable JavaScript for Navigator and, tick to allow webpages to create or charge cookies.

AOL 5.x
Click on preferences from the My AOL menu.
The preferences dialogue opens, select www
Select the Security tab
Select the Internet Zone.
Click on the Custom button at the bottom of the window
The security setting dialogue will appear. Go to the cookies section and select always accept cookies.
Click ok.

AOL 6.x
Select my AOL
Select preferences from the settings menu.
Select internet properties (www)
Select the security tab
Select the internet zone, then select the Custom button at the bottom of the window.
The security setting dialogue will appear. Scroll down to the cookies section and select always accept cookies.
Click ok.

Opera 5.x users
On the file menu select preferences
The preferences dialogue will appear.
Select privacy.
In the cookies section select Accept All Cookies.

If your computer is a Macintosh
Microsoft Internet Explorer 4.x, 5.x (Macintosh)

On the Edit menu select preferences.
The preferences dialogue opens.
Scroll to the receiving files option
Click on cookies
From the right hand window pane, scroll to the when receiving cookies menu.
From the drop down menu, select Never Ask
Click Ok.

Netscape Navigator 4.x for Macintosh
on the Edit menu, select preferences
Under category, select Advanced
Select cookies.
In the cookies section, select accept all cookies.
Click ok

Netscape Navigator 4.x for Macintosh
on the Edit menu, select preferences
Under category, select Advanced
Select cookies.
In the cookies section select accept all cookies.
Click ok.

AOL for Macintosh
On the My AOL menu select preferences
Select www
In the cookies section select accept all cookies.
Click ok
If you are uncomfortable accepting cookies you can have your browser tell you every time a web site attempts to send you a cookie. You can either accept or reject any cookies coming you way.

   

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